Shipping

DOMESTIC ORDERS

We will dispatch all orders within 24 hours between Monday - Friday. We're business as usual for all orders. We dispatch all orders received before 2pm AEST (Monday – Friday) on the same business day.
 *All Australia Post signed for delivery parcels will be “Authority to Leave” effective immediately, in an effort to minimise social interactions in accordance with official COVID-19 guidelines.

We have recently been forced to update our free shipping threshold due to the increase in postage costs from Australia Post. 

Australia Orders over $100 // Express Shipping (Metro 1 business day) FREE
Orders under $100 // Express Shipping (Metro 1 business day) $20.00 AUD
Orders under $100 // Standard Shipping (Metro 2-6 business day) $10.00 AUD


INTERNATIONAL ORDERS

Australia Post expects international delivery delays due to flight cancellations and government restrictions because of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. Due to COVID-19 Australia Post are not delivering to all countries. For further information please refer to Australia Post International Updates.

USA & Canada Express Shipping  $30.00 AUD
New Zealand
Orders Under $150 // Express Shipping  $15.00 AUD
Orders Over $150 // Express Shipping  FREE
Asia Express Shipping  $25.00 AUD
UK & Ireland Express Shipping  $30.00 AUD
Europe Express Shipping  $35.00 AUD
Rest of the world Express Shipping  $35.00 AUD

DELIVERING YOUR ORDER

If your order was placed before 2pm AEST Monday - Friday it will be packaged and sent out the same day. 

Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holiday), same day dispatch may not be applicable whilst our team

We use Australia Post for all of our deliveries.  If you are unable to find your email from Australia Post please check your junk mail filter or alternatively contact us here at info@artemis-hunt.com

Artemis Hunt delivers to New Zealand, United States of America and United Kingdom.

Please note that Australia Post and Artemis Hunt do not operate on public holidays or weekends.

Once your parcel is collected from our team and scanned into the Australia Post depot, Australia Post will email you a tracking number. To track your parcel, please enter your number here: www.auspost.com.au/track/

Once your order has left Artemis Hunt, it is in the hands of Australia Post. Any delays caused by the Shipping company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the Shipping companies, and may vary depending on locations.

Subject to the Artemis Hunt returns policy, we will take care to appropriately pack all orders, but will not be liable or responsible for any damage once the parcel has left Artemis Hunt.

AUSTRALIA POST TRACKING

Your Australia Post Eparcel tracking number will be emailed to the email address on your order. Please note if you don't enter an email address on your order you will not receive an order confirmation or tracking information. Occasionally this emailed tracking number could fall into your junk mail box depending on your email filtering. Watch out for this email so you can track the progress of your order from our doorstep to yours!

To track your order, please visit: www.auspost.com.au/track/

EXPECTED SHIPPING TIMES

Australia Post Express
If your Shipping address is within the Australia Post express post network (Australian capital cities and major metro areas) your order will be delivered in the next business day. If your address is outside of the express post network, your order will be delivered between 1-3 working days.

WA and rural areas expected Shipping time is 2 - 7 business days.

INTERNATIONAL TAXES

All prices are in Australian dollars.

You are responsible for any additional customs taxes/fees that may occur when your order enters an international country. Each country has different laws regarding custom and custom taxes.  Australia Post will contact you if there are any issues. 

NEED MORE INFORMATION?

Shipping times within Australia are subject to Australia Post network terms and conditions. If you have any questions regarding your parcel Shipping time or if you're unsure if your shipping address is within the Australia Post express next day shipping network please contact:

Australia Post Customer Service on 13 POST (13 7678)